Contact Us
For help with products, orders, delivery, cancellations, returns or refunds, please contact FERLOVANE using the details below.
Telephone
+1 484 331 4058
Our telephone number is a United States number. International calling charges may apply depending on your provider. You can also contact us by email.
Customer service hours
Monday–Friday, 09:00–17:00 UK local time (GMT/BST).
Closed on weekends and bank holidays in England and Wales.
We aim to respond to enquiries within two business days.
Order enquiries
Please include your order number or other proof of purchase and a brief description of your enquiry. Do not send passwords or full payment-card details.
Returns and exchanges
Email us to request a return or exchange. We will provide a prepaid return label and the authorised return address.
Return and exchange postage is free under our Return and Refund Policy. There is no restocking fee.
Please do not send a return to the correspondence address below or the address on your original parcel without obtaining return instructions.
Business information
FERLOVANE is operated by FERNWICK HOME GOODS LLC.
Business correspondence address:
FERNWICK HOME GOODS LLC
1150 Louisville Rd
Frankfort, KY 40601
United States
This address is for business correspondence. It is not a walk-in shop or an automatically authorised returns centre.
Complaints
If something has gone wrong, email support@ferlovane.com with your order details, a description of the issue and the outcome you are seeking. We will review your concern and work with you towards an appropriate resolution.