Shipping policy

Last updated: 21 October 2026

Delivery area and dispatch location

FERLOVANE ships orders from the United States to customers in the United Kingdom. Our goods are not dispatched from a UK warehouse. Delivery availability for your address is shown at checkout.

Delivery charges

Standard delivery costs £3.00 for orders with a merchandise subtotal below £50.00.

Standard delivery is free for orders with a merchandise subtotal of £50.00 or more.

The threshold is calculated after discounts and before delivery charges. All prices are in pounds sterling (GBP). Your delivery charge is displayed before payment.

Processing and delivery estimates

Order processing: 1–2 business days.

Standard transit after dispatch: approximately 5–8 business days.

Estimated total time from order placement to delivery: approximately 6–10 business days.

Business days are Monday–Friday, excluding relevant public holidays. US public holidays may affect dispatch and UK bank holidays may affect final delivery. These are estimates, not guaranteed delivery dates. If we become aware of a material delay, we will contact you.

Taxes and import charges

Applicable taxes and import charges are included in the checkout total or covered by FERLOVANE. You should not be asked to pay additional import VAT, customs duty or carrier customs-clearance charges to receive your order.

If a carrier requests such payment, contact support@ferlovane.com so we can arrange payment or reimburse a documented charge. You will not be required to bear these costs.

Tracking

We send a dispatch confirmation and tracking information when your order is shipped. Tracking updates may take time to appear after the carrier receives the parcel.

Delivery details and address changes

Please check your address before paying. If you notice an error, contact us promptly. We will try to update the address before dispatch. If the parcel has already shipped, we will explain the available options. We will not apply an undisclosed redelivery charge.

Delayed, missing or damaged parcels

Contact support@ferlovane.com if your parcel is overdue, appears lost, arrives damaged or is marked delivered but cannot be found. We will investigate with the carrier and arrange an appropriate remedy.

We remain responsible for the goods until they are physically received by you or your nominated recipient, subject to applicable law.

Unless a different delivery time has been expressly agreed, we will deliver within 30 calendar days. If we fail to meet an agreed delivery date or this deadline, your rights may include setting a reasonable additional delivery period and cancelling for a refund if delivery still does not take place. You may be entitled to cancel immediately where the delivery date was essential or we refuse to deliver.

Returns and exchanges

Return and exchange postage is free under our Return and Refund Policy. Email us for a prepaid label and authorised return address.

Contact

Email: support@ferlovane.com
Telephone: +1 484 331 4058
Customer service: Monday–Friday, 09:00–17:00 UK local time (GMT/BST), excluding bank holidays in England and Wales.