FAQ
What does FERLOVANE sell?
We sell home storage and organisation products, including wardrobe organisers, clothing storage bags, laundry organisers, and bedside and sofa pocket organisers. Product dimensions, materials, quantities and care instructions are provided on individual product pages.
Where do you deliver?
We deliver to customers in the United Kingdom. Delivery availability for your address is shown at checkout.
Where are orders dispatched from?
Orders are dispatched from the United States.
What currency do you use?
Prices and payments are in pounds sterling (GBP).
How much does delivery cost?
Standard delivery is £3.00 for orders with a merchandise subtotal below £50.00.
Standard delivery is free for orders with a merchandise subtotal of £50.00 or more.
The free-delivery threshold is calculated after discounts and before delivery charges.
How long will my order take?
Order processing normally takes 1–2 business days. Standard transit after dispatch is approximately 5–8 business days.
The estimated total time from order placement to delivery is approximately 6–10 business days.
Business days are Monday–Friday, excluding relevant public holidays. These times are estimates rather than guaranteed delivery dates.
Will I have to pay customs duty or import tax?
Applicable taxes and import charges are included in your checkout total or covered by FERLOVANE. You should not have to pay additional import VAT, customs duty or carrier customs-clearance charges to receive your order.
If a carrier requests payment, contact support@ferlovane.com so we can arrange payment or reimburse a documented charge.
How can I track my order?
We send tracking information when your order is dispatched. Tracking updates may take time to appear after the carrier receives the parcel.
What payment methods can I use?
The payment methods currently available are displayed at checkout.
Can I change my delivery address?
Email support@ferlovane.com as soon as possible. We will try to update the address before dispatch. If the parcel has already shipped, we will explain the available options.
Can I cancel my order?
Yes. Email us promptly with your order details and a clear cancellation request.
If the order has already been dispatched, your applicable cancellation and return rights still apply. See our Cancellation Policy for details.
Do you accept returns?
You may request a return or exchange within 30 calendar days after delivery under our Return and Refund Policy.
For change-of-mind requests made after the statutory cancellation period, items must be unused, clean and complete with their accessories. Your statutory rights are not affected.
Are returns and exchanges free?
Yes. We provide a prepaid return label and cover return postage for returns under our policy. We also cover delivery of an agreed exchange. There is no restocking fee.
How do I arrange a return?
Email support@ferlovane.com with your order number or other proof of purchase and the items you wish to return.
We will provide a prepaid label and the authorised return address. Please do not send goods to the business correspondence address or the address on your parcel without obtaining return instructions.
When will I receive my refund?
For returns under our policy, we issue refunds without undue delay and no later than 14 calendar days after receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.
Refunds are made to the original payment method. Your payment provider may take additional time to display the credit.
What if my item is faulty, damaged or incorrect?
Contact us with your order details and a description of the problem. Photographs can help us investigate, but are not a condition of exercising your legal rights.
We will arrange an appropriate remedy and cover applicable return or replacement delivery costs. Your rights for faulty or misdescribed goods are not limited to our 30-day return service.
What if my parcel is late or missing?
Contact support@ferlovane.com. We will investigate with the carrier and arrange an appropriate remedy. You do not have to resolve a delivery dispute with the carrier on your own.
How should I care for my product?
Follow the care instructions on the product page and any label supplied with the item. Do not assume all fabric storage products are machine washable.
How can I contact you?
Email: support@ferlovane.com
Telephone: +1 484 331 4058
Customer service hours:
Monday–Friday, 09:00–17:00 UK local time (GMT/BST).
Closed on weekends and bank holidays in England and Wales.
Our telephone number is a United States number. International calling charges may apply depending on your provider.